Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Place an order for products
• Request a truckload quote
• Contact us via email, phone, or contact form
• Subscribe to our newsletter
• Create an account (if applicable)

Personal Information We May Collect:

• Contact Information: Name, email address, phone number, shipping address, billing address
• Order Information: Products purchased, order history, manifest requests
• Payment Information: Credit card details (processed securely by our payment processors, not stored by us)
• Communication: Emails, messages, and other communications with us
• Website Usage: IP address, browser type, pages visited, time spent on pages (via cookies)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process Orders: To fulfill and ship your orders, send order confirmations, and provide customer support
• Communicate: To respond to your inquiries, send order updates, and provide important notices
• Improve Our Services: To analyze website usage, improve our product offerings, and enhance customer experience
• Marketing: To send you promotional offers, newsletters, and updates (you may opt out at any time)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect and prevent fraudulent transactions and protect our business

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our business (shipping carriers, payment processors, email service providers). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, subpoena, or court order, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and shopping cart
• Analyze website traffic and usage patterns
• Improve website performance and functionality

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly (shopping cart, checkout)
• Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics)
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Access controls and authentication for internal systems
• Regular security assessments and updates

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Order information: Retained for tax, legal, and customer service purposes (typically 7 years)
• Communications: Retained as needed to respond to inquiries and maintain records
• Marketing preferences: Retained until you opt out or request deletion

If you would like us to delete your personal information, please contact us. We will respond to your request within a reasonable timeframe.

7. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format

How to Exercise Your Rights:

To exercise any of these rights, please contact us at sales@liquidationpalletsshop.com. We will respond to your request within 30 days.

8. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately, and we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites, products, or services. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Our business is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are located. By using our website, you consent to the transfer of your information to the United States.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell your information)
• The right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, please contact us at sales@liquidationpalletsshop.com with "CCPA Request" in the subject line.

12. GDPR Rights (European Economic Area)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

Our legal basis for collecting and processing your personal information is typically:

• Contractual Necessity: To fulfill orders and provide services you request
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligations: To comply with tax and record-keeping laws
• Consent: For marketing communications (which you may withdraw at any time)

To exercise your GDPR rights, please contact us at sales@liquidationpalletsshop.com with "GDPR Request" in the subject line.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: sales@liquidationpalletsshop.com
• Phone: +1 (346) 639-0501
• Address: 65 Spencer Hwy South, Houston, TX 77587

Our privacy team is available to answer your questions Monday through Friday, 9 AM – 6 PM CST.