Return Policy

📋 1. No Returns on Liquidation Merchandise

All liquidation pallet and truckload sales are final. We do not accept returns for the following reasons:

• Change of mind – You decided you don't want the items
• Profit expectations – Items didn't sell for expected prices
• Sales velocity – Items are taking longer to sell than anticipated
• Cosmetic condition – Items have wear consistent with noted manifest grades
• Missing accessories – Accessories noted as "may be missing" in the manifest
• Seasonal timing – You missed the optimal selling season

📋 2. Manifest Accuracy Guarantee

While we do not accept returns, we stand behind the accuracy of our manifests. If you believe there is a significant discrepancy between your manifest and the actual pallet contents, we will investigate.

What we guarantee:

• ✓ The manifest accurately represents the pallet contents at the time of packing
• ✓ Item quantities are within reasonable tolerance (±5% for high-volume items)
• ✓ Condition grades are honestly assessed
• ✓ Brand names are accurately reported

What we do NOT guarantee:

• ✗ That every item will be sellable or functional
• ✗ That you will achieve specific profit margins
• ✗ That items will be in brand-new condition
• ✗ That all accessories will be present

📋 3. 48-Hour Discrepancy Reporting Window

You must report any manifest discrepancies within 48 hours of delivery. After 48 hours, the pallet is considered accepted as-is.

Required documentation:

• Order number and pallet SKU
• Clear, well-lit photos or video of the discrepancy
• Photo of the pallet and packaging upon arrival
• Detailed description of what is different from the manifest

Claims submitted without proper documentation may be delayed or denied.

📋 4. Resolution Options (No Return Required)

If we confirm a legitimate manifest discrepancy, we will offer one of the following resolutions without requiring a return of the merchandise:

• Partial Refund – Credit back to your original payment method based on the wholesale value of missing or misrepresented items
• Store Credit – Credit toward future purchases, often with a bonus percentage added
• Replacement Items – If available in current inventory, we may ship replacement items at no cost
• Price Adjustment – Adjust the invoice to reflect actual contents

📋 5. Damaged in Transit

If your pallet arrives with visible shipping damage:

1. Note the damage on the delivery receipt before signing
2. Take detailed photos of the damaged packaging and contents
3. Contact us within 24 hours of delivery
4. Keep all original packaging for inspection

We will assist you in filing a claim with our shipping carrier. We are not responsible for damage caused by shipping carriers, but we will advocate on your behalf for compensation.

📋 6. Order Cancellation (Before Shipping)

Before payment: Orders may be canceled at any time before payment is completed. No fees apply.

After payment, before shipping: If you need to cancel after payment but before your order has been processed for shipping, please contact us immediately. A cancellation fee of 10% may apply to cover restocking costs.

Truckload deposits: Truckload orders require a 50% deposit. Deposits are non-refundable once the truckload has been assembled.

After shipping: Once an order has shipped, it cannot be canceled. Please refer to the return policy above.

📋 7. Local Pickup "Returns"

For local pickup orders, you have the opportunity to inspect your pallet before leaving our warehouse. Please take advantage of this:

• Inspect your pallet upon arrival
• Ask questions about any concerns
• Verify manifest against visible items

Once you leave our warehouse with your pallet, the 48-hour discrepancy window begins. No returns or adjustments will be made for issues that could have been identified during pickup inspection.

📋 8. Chargeback & Dispute Policy

We take payment disputes seriously. Before filing a chargeback with your bank or credit card company, please contact us directly to resolve any issues.

We will vigorously defend legitimate charges. Our manifests, delivery confirmations, email records, and signed delivery receipts serve as proof of transaction.

📋 9. Exceptions

Exceptions to this return policy may be made at our sole discretion in the following circumstances:

• Wrong item shipped – If we shipped the completely wrong product (different from manifest)
• Recalled products – If items are subject to a manufacturer safety recall
• Legal requirements – Where local laws require specific return rights

To request an exception, contact our customer service team with your order details and explanation. All exception decisions are final.

📋 10. Contact Us

If you have any questions about this return policy or need to report an issue with your order, please contact us:

• Email: sales@liquidationpalletsshop.com
• Phone: +1 (346) 639-0501
• WhatsApp: +1 (346) 639-0501
• Address: 65 Spencer Hwy South, Houston, TX 77587

Our customer service team is available Monday-Friday, 9 AM – 6 PM CST, and Saturday 10 AM – 2 PM CST.