📦 Customs & Duties Information
Everything you need to know about international shipping, customs clearance, and import taxes
Country-Specific Information
Estimated duty rates for our most-shipped destinations
United States
Sales tax applies based on destination state
Canada
CAD valuation required at customs
Australia
Import threshold: $1,000 AUD
Germany
EU-wide customs regulations apply
South Korea
Customs clearance required for all imports
Other Countries
Contact us for a custom quote
How Customs Clearance Works
Understanding the process for international shipments
📋 Who is responsible for customs?
- The buyer (importer) is responsible for all customs duties, taxes, and fees
- We provide all necessary documentation for customs clearance
- Customs processing times vary by country (2-10 days typical)
- Duties are paid directly to customs authorities, not to us
📄 Documents We Provide
- Commercial Invoice
- Packing List
- Bill of Lading / Air Waybill
- Certificate of Origin (when applicable)
- Value Declaration
Shipment Departs
Your pallet shipped from Houston, TX
Arrives at Customs
Shipment enters destination country
Customs Processing
Officials review documentation
Clearance & Delivery
Duties paid, shipment released
⚠️ Important: Duties and taxes are the buyer's responsibility
Customs duties, taxes, and brokerage fees are NOT included in our shipping charges. These fees are determined by the destination country's customs authorities and are payable by the buyer upon import.
💡 Tip: How to estimate your duties
Use your country's customs website or contact a licensed customs broker for an accurate estimate. Duty rates are typically based on the product category (HS code), declared value, and country of origin.
🚨 Prohibited & Restricted Items
Some countries restrict certain items from import. Please check your local customs regulations before ordering. We are not responsible for shipments seized or delayed by customs due to restricted items.
Frequently Asked Questions
Common questions about international shipping and customs
The buyer (importer) is responsible for all customs duties, taxes, and fees. We do not collect these fees — they are paid directly to customs authorities in your country.
You can use your country's customs website to look up duty rates. Factors include product category (HS code), declared value, and country of origin. We recommend consulting a licensed customs broker for accurate estimates.
Customs processing times vary by country, typically 2-10 business days. Factors include shipment volume, documentation completeness, and random inspections.
We will assist you with any additional documentation needed. You may need to pay duties or provide additional information to customs. Contact us immediately if you receive a customs hold notice.
No. We comply with all international trade laws and accurately declare all shipments. Misrepresenting shipments is illegal and can result in severe penalties.
HS (Harmonized System) codes classify products for customs purposes. We provide HS codes on our commercial invoices to ensure proper duty assessment. Different product categories have different duty rates.
We primarily ship DAP (Delivered at Place). Duties and taxes are the buyer's responsibility. For large commercial shipments, please contact our wholesale team to discuss DDP options.
Need Help with International Shipping?
Contact our international shipping specialists for assistance.